Frequently asked questions
Quick answers to common questions.
Browse the shop, choose your gift and any personalisation, then add it to your cart and check out. You can also send your cart to us on WhatsApp, or message us directly with what you need.
M-Pesa, Cash on Delivery (where enabled) and WhatsApp order confirmation. M-Pesa orders are confirmed only after payment is verified. [CONFIRM: payment details, till/paybill information]
Yes. We offer shop pickup, Nairobi delivery and countrywide courier. Delivery charges are shown in your cart before you pay. [CONFIRM: final delivery rates and timelines]
Yes. Many of our gifts can be personalised with a name, message or logo. For bulk, corporate or fully custom requests, message us on WhatsApp on 0708 044494.
Yes. Add gift wrapping and a personalised gift message to any item on its product page. [CONFIRM: gift wrapping price]
Please contact us as soon as possible on WhatsApp. Personalised items may not be cancellable once production has started. [CONFIRM: cancellation policy]
If your order arrives damaged or incorrect, contact us promptly with photos and your order reference. Personalised items are made to order, so returns may be limited. [CONFIRM: returns and exchange policy]
Sign in to your account to view order status, or use the “Track an order” form on the account page with your order reference and contact details.
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